We are always keen to hear about your experiences of Ardgowan Hospice care and support – what has worked and where can we improve. This helps us to develop and improve our services.
Individuals wishing to make a Healthcare complaint can contact us:
In person: ask to speak with Frances Downer, Director of Care
By telephone: call 01475 726830, and ask to speak to Frances Downer, Director of Care
In writing: some complaints may be easier in writing—please give as much information as you can, then send as soon as possible to:
Director of Care
12 Nelson Street
By Email: firstname.lastname@example.org
We can provide support to individuals who require assistance to ensure they are able to express their complaint adequately through the above mediums.
Our aim is to resolve any complaints within 30 working days and to provide you with a full explanation of the outcome. However should you feel that your complaint has not been resolved satisfactorily by us, you may contact Healthcare Improvement Scotland (our care regulator) to make a complaint or for advice.
Please write to:
Healthcare Imrpovement Scotland
Independent Healthcare Team
1 South Gyle Crescent
Telephone: 0131 623 4342