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We are always keen to hear about your experiences of Ardgowan Hospice care and support – what has worked and where can we improve. This helps us to develop and improve our services.

Individuals wishing to make a Healthcare complaint can contact us:

In person: ask to speak with Hazel Gavin, Acting Director of Patient & Family Services

By telephone: call 01475 726830, and ask to speak to Hazel Gavin, Acting Director of Patient & Family Services

In writing: some complaints may be easier in writing—please give as much information as you can, then send as soon as possible to:

Hazel Gavin
Acting Director of Patient & Family Services
12 Nelson Street
PA15 1TS

By Email:

We can provide support to individuals who require assistance to ensure they are able to express their complaint adequately through the above mediums.

Our aim is to resolve any complaints within 30 working days and to provide you with a full explanation of the outcome.

You may also contact Healthcare Improvement Scotland (our care regulator) at any time to make a complaint or for advice.

Please write to:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square
1 South Gyle Crescent
EH12 9EB

Telephone: 0131 623 4342