We are always keen to hear about your experiences of Ardgowan Hospice care and support – what has worked and where can we improve. This helps us to develop and improve our services.
You can leave your comments by:
– emailing: firstname.lastname@example.org
– or pop your feedback in one of our suggestion boxes, placed in the reception areas of both the hospice and Access buildings
From time to time we also hold service development sessions where you can have the opportunity to influence how we deliver our services. If you would like to register your interest for future sessions, please let us know.
Complaints and concerns
Whilst we are always pleased to receive comments in appreciation of our services, however we acknowledge we do not always get it right. We treat complaints seriously and want to ensure that we learn from them, taking action to improve our services. Our aim is to provide the highest standards of service and we welcome your comments and suggestions to assist us in achieving this aim.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible — ideally within a matter of days or at most a few weeks — because this will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
– Within 6 months of the incident that caused the problem
– Within 6 months from the time that you became aware of the problem (this is expected to be within 12 months of the date of the event)
If you could like to make a complaint, please select which aspect of our service you would like to complain about: