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We rely on Fundraising to fund the vital care and support services we provide to patients and families across Inverclyde and we simply could not fulfil our charitable mission without the support of generous, thoughtful and committed donors. We value the support of donors and understand the need to balance our duties to beneficiaries, with our duties to donors.

That’s why we make this commitment to you.

We will comply with the law as it applies to charities and fundraising and we commit that we will guarantee to adhere to best practice as outlined in the Fundraising Code of Practice.

We will monitor fundraisers, volunteers and third parties working with us to raise funds, ensuring that they also comply with this Code of Practice.

We guarantee to operate in line with the values of the Code; to be Legal, Open, Honest and Respectful in all our fundraising. To promote and underpin these values, we commit to the following standards:

• We will be clear about who we are and what we do
• We will give a clear explanation of how you can make a gift and change or stop a regular donation
• If you do not want to give or wish to cease giving, we will respect your decision
• We will respect your rights and privacy
• We have a procedure for dealing with people in vulnerable circumstances and it will be published on our website or will otherwise be available on request
• We will hold your data securely
• We will communicate with you in accordance with your selected preferences.

 

If you feel we have not adhered to these standards and would like to make a complaint about any aspect of Fundraising activities, you can contact us by:

 

emailing: fundraising@ardhosp.co.uk

writing to:

Fundraising Team
Ardgowan Hospice
12 Nelson Street
13 Greenock
PA15 1TS

We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence based reasons for our decisions on complaints.
If you feel that your complaint still has not been dealt with you can then write to the Chief Executive of the hospice who will respond within two working days, and will raise your complaint to the board of charity trustees, who will oversee the issues you have raised.

The trustees of Ardgowan Hospice have a legal responsibility to make sure the charity is run well. This includes overseeing their fundraising practices.

However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel. You can contact them:

  1. Online: www.goodfundraising.scot
  2. Email: info@goodfundraising.scot
  3. Telephone: 0808 164 2520 (9am to 4pm, Monday to Friday)

If your complaint is in relation to a Healthcare matter, please click here or if you have a complaint about our Lottery, please click here.

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