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Compliments, Concerns and Complaints

To help us provide the best services for the people we serve, we need to know how we are doing. The Good, the Bad and the Ugly.  We know that many people tell us good things about our services. But we also know we are human and will make mistakes. We want the opportunity to explore those things and ensure they don’t happen again.

So, here’s a chance for you to have your say- good or bad. It includes the opportunity to make a formal complaint, which will be dealt with through our formal complaints process. Please remember, though, that you have the right, at any time, to make a complaint about our services to Health Improvement Scotland, which is responsible for ensuring the quality of all health services in Scotland.

Using our Tell Us What You Think Form

The form is simple to use. We promise it won’t take long to complete. It really does help us to hear from you. When you press submit, the CEO will get an email. If your feedback needs investigating, they will pass it on to the relevant senior manager. If you have asked for a response, you will get initial feedback within two working days.

Thank you for taking the time to let us know what you think of the services we provide.

Health Improvement Scotland

  • Address: Healthcare Improvement Scotland, Independent Healthcare Team, Gyle Square,1 South Gyle Crescent, Edinburgh, EH12 9EB
  • Email:
  • Telephone: 0131 623 4342
  • Web: