Terms and conditions

In these terms and conditions:

1. “Ardgowan Hospice” or “ARDGOWAN HOSPICE” means the Ardgowan Hospice, a registered charity in Scotland (SC011541). Registered as a company in Scotland (SC07551). Registered address: Ardgowan Hospice, 12 Nelson Street, Greenock, PA15 1TS
2. “Website” means any website under the ownership or control of ARDGOWAN HOSPICE from which a link has been created to these terms and conditions and all related domain and microsites;
3. “Material” means all of the information, data, text, graphics, links, or computer code or other material published on, contained or available on the Website; and
4. “Privacy Policy” means our privacy and cookies policy.

1. Your use of this Website constitutes acceptance of these terms and conditions and the Privacy Policy as at the date of your first use of this Website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this Website.
2. ARDGOWAN HOSPICE reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this Website after changes are posted constitutes your acceptance of the modified terms and conditions.
3. In some cases additional terms and conditions, rules or specific terms of use may also apply in addition to these terms and conditions (such as when you make a purchase through our online shop or make an online grant application), and we will make these available to you or include them on the relevant Website page. They will take priority in the event of a conflict with these terms and conditions.

1. Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or amend this Website and any Material, products or services on this Website at any time. We do not guarantee that this Website or any content on it will always be available or uninterrupted.
2. The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this Website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

1. You agree to use this Website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the Website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this Website.
2. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
3. Some part of our Website and microsites are targeted to children and young people. You must only use those parts of the Website as appropriate for your age. In some cases we require the approval or involvement of any appropriate adult (for example when a child joins one of our clubs or provides personal data), and you must ensure you only provide that approval or involvement where you meet the requirements and are fully authorised to do so.
4. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom you are responsible.

By using our Website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in our Privacy Policy.

You may be asked to register with us to access some areas of our Website or to make use of some of our services. Your personal data will be used and disclosed in the manner set out in our Privacy Policy. You must keep your password confidential and must not disclose it to anyone. If at any time you know or suspect that a third party may know your password you must promptly change it. We may choose not to accept your registration and we reserve the right to cancel or disable your registration, account or password at any time.

1. Although ARDGOWAN HOSPICE seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.
2. If you use a payment card on our Website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.
3. If you have made a donation of money in error please call the Fundraising team on 01475 726830 (Monday to Friday, 9am to 5pm) or email fundraising@ardhosp.co.ukand they will be happy to discuss your refund with you. Please note we will not be able to return donated items.
4. We may provide the ability for you to arrange the collection of certain items that you want to donate. You must ensure that you read and comply with the rules and terms of use for this service, and that the items you want us to collect meet our requirements and that you have full permission to donate the items. We will own any items that we collect from the moment we collect them.  This is not a commercial service, and although we will try to arrange for someone to collect your items on the agreed date we may not always be able to do so. We cannot accept any liability if we do not collect some or all of your items for any reason.  We reserve the right at any time to cancel the collection or refuse to accept any items for any reason.

• Any purchases from our Website (including our online shop) will be subject to our Delivery & Returns Policy.
• Sometimes we may offer free products, services or events through our Website, for example online games or activities, information packs, and local collections. Because these are free of charge, they are all provided at our discretion, on an “as is” basis, and we cannot accept any liability for any loss or damage if we are unable to provide those items, or if they do not conform to any stated specifications.   To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to such items, whether express or implied.
• Some products, services or events will have their own rules or specific terms of use which will apply and which you must comply with.

1. Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
3. We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
   1. use of, or inability to use, the Website or any Material; or
   2. use of or reliance on any content or information displayed on our Website; or
   3. the provision of, or our failure to provide, any products, services or events ordered or made available through our Website (unless stated otherwise in any relevant additional terms and conditions).

• Please note that our Website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.
• ARDGOWAN HOSPICE does not accept any liability for any loss or damage caused by viruses or  any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.
• Please note that our liability in relation to purchased goods will be set out in our Delivery & Returns Policy.

• ARDGOWAN HOSPICE is the owner or licensee of all intellectual property rights in the Website including the Ardgowan Hospice name and logo, as well as any rights in the Material. The Material is protected by copyright laws and treaties around the world and all right are reserved. You may not use or do anything with the Material or any of our intellectual property rights apart from as set out in this section.
• The names, images and logos identifying the ARDGOWAN HOSPICE or third parties and their products and services are the proprietary marks of the ARDGOWAN HOSPICE and/or third parties as appropriate. You may only use these where they are included on any pages or documents that you copy and use in accordance with this section. Nothing contained in these terms and conditions or on the Website may be construed as conferring any licence or right under any trademark or patent of the ARDGOWAN HOSPICE or any third party.
• Commercial use or publication of all or any Material is strictly prohibited without prior written authorisation from ARDGOWAN HOSPICE.
  1. You may:
     1. print off or download any page(s) from the Website for your personal use; and
     2. copy documents on this Website for personal, non-commercial use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
  2. You must NOT:
     1. modify the paper or digital copies of any Material you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text; or
     2. copy, display or publish any of the Material (including any photos, documents or text) in a way which is accessible to the public (for example, on another website) without prior written authorisation from ARDGOWAN HOSPICE.
• Please note that some of the Material (including some documents and photos) has been published on this Website with the permission of the relevant copyright owners (who are not ARDGOWAN HOSPICE). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

• Our Website includes links to external websites. We receive many link requests and only link to sites which we believe provide useful information that will be of interest to our users. All requests will be either granted or refused at the discretion of the ARDGOWAN HOSPICE online team. We will not enter into any correspondence about decisions. If you would like to request a link to your site please contact us.
• ARDGOWAN HOSPICE has no control and therefore takes no responsibility for the content of external internet sites even when we have included a link on our own Website. The existence of a link from our Website to any other website is for information purposes only and does not imply that the ARDGOWAN HOSPICE endorses the activities or views of that website or the organisation behind the site, nor does it indicate any form of association or partnership on our part. We will not be liable for any loss or damage that may arise from your use of those sites.

Linking to our Website can help communicate valuable information to patients, medical professionals, volunteers and other interested parties about life limiting illnesses and related issues. It is not necessary to request permission to link to the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, although we do reserve the right to request the removal of any link. The ARDGOWAN HOSPICE logo may not be used without prior written permission, which may be requested by emailing us at fundraising@ardhosp.co.uk. A link to the ARDGOWAN HOSPICE Website must not be used to imply ARDGOWAN HOSPICE endorsement of the site, related products or services. Your site must not conflict with the aims of the ARDGOWAN HOSPICE.

1. ARDGOWAN HOSPICE proudly works with the Scottish Fundraising Standards Panel. This is because we are committed to the highest standards in fundraising and strive to always work in a way that is effective, open and honest. We are dedicated to raising funds in the most cost effective ways in order to improve quality of life for those affected by a life limiting illness.
2. The Scottish Fundraising Standards Panel is an independent body established for the purposes of overseeing enhanced self-regulation of fundraising in Scotland, to be responsible for fundraising standards in Scotland and to handle fundraising complaints related to Scottish registered charities.
3. By joining the Scottish Fundraising Standards Panel we agree to adhere to the Code of Fundraising Practice and the Fundraising Guarantee.

These terms and conditions shall be governed and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Courts of Scotland.

Any questions regarding this Website should be sent to ARDGOWAN HOSPICE using our Contact Us form, or you can write to us: FundraisingTeam, Ardgowan Hospice, 12 Nelson Street, Greenock, PA15 1TS.

1. The prize draw will be open at 10am on Monday 31st July 2023 and close at 12pm on Friday 4th August 2023.
2. Entry to the prize draw is by texting the STARDUST to 70215. Text messages cost your standard network message charge (based on your service provider rates – please check with your provider). You will then receive a free bounce-back message from 70215 providing you with instructions to enter the competition and the option to make a donation to ARDGOWAN HOSPICE.
3. For the avoidance of doubt, opting out of the optional donation will not affect your entry into the prize draw.
4. The prize draw is open to all residents of the UK (please note the text service to enter the prize draw does not include Channel Islands or Isle of Man mobile networks). The prize draw is open to those aged 18 or over, except… list any excluded groups here (e.g. staff members of your charity). Proof of age, identity and eligibility may be requested.
5. Please ensure you spell the Keyword correctly and send your text message to the correct Short Code within the time period that the prize draw is specified as being open. If your short code is invalid, or your text message is received outside the specified time period you will not receive a bounce-back message but may still be charged your standard network message charge. You will not be donating to ARDGOWAN HOSPICE nor will you have entered the prize draw. If you enter the Keyword incorrectly but we, acting reasonably, believe that you are trying to find out more information about the prize draw, you will be sent the free bounce-back message, as described above.
6. If you’re a UK taxpayer, ARDGOWAN HOSPICE can claim an equal share of an additional £2.50 in Gift Aid from the Government for every £10 donation you make. If you elect to make an optional donation, we’ll send a follow up text to ask if you want us to claim Gift Aid on your donation. If you follow the link in our follow up text you’ll be taken to a Gift Aid declaration – please read it carefully. Find out more about Gift Aid here.
7. There is only ONE prize available to be won. The details of the prize are as follows: 2 tickets to the Restless Natives live show on Saturday 5th August 2023, meet & greet with the stars and signed merch.
8. The winner will be selected at random and contacted on Friday 4th August 2023 by ARDGOWAN HOSPICE by telephone. If the winner does not respond in order to claim the prize by midnight Friday 4th August 2023, ARDGOWAN HOSPICE reserves the right to contact the next eligible winner (and in this case the original winner forfeits their claim to the prize), and so on until a winner is found.
9. The prize is as stated. There is no cash alternative and the elements of the prize cannot be sold or transferred in any circumstances. For the avoidance of doubt, unless specified above, no other costs or expenses will be covered by ARDGOWAN HOSPICE, or any of the prize providers.
10. ARDGOWAN HOSPICE and its sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.
11. The prize draw and text donation service is provided by Donr on behalf of ARDGOWAN HOSPICE. If you have any queries regarding the service, please contact Donr at the following email address: hello@donr.com or call on the following Helpline Number: 0333 4444 111 (Monday to Friday 9:00 – 17:30).