To help us provide the best services for the people we serve, we need to know how we are doing. The Good, the Bad and the Ugly. We know that many people tell us good things about our services. But we also know we are human and will make mistakes. We want the opportunity to explore those things and ensure they don’t happen again.

So, here’s a chance for you to have your say- good or bad. It includes the opportunity to make a formal complaint, which will be dealt with through our formal complaints process. Please remember, though, that you have the right, at any time, to make a complaint about our services to Health Improvement Scotland, which is responsible for ensuring the quality of all health services in Scotland.

Individuals wishing to make a Healthcare complaint can also contact us in writing:

Pauline McIntyre
Director of Patient & Family Services at Ardgowan Hospice
12 Nelson Street
Greenock
PA15 1TS

You can also contact Health Improvement Scotland:

Address: Healthcare Improvement Scotland, Independent Healthcare Team, Gyle Square,1 South Gyle Crescent, Edinburgh, EH12 9EB
Email: his.ihcregulation@nhs.scot
Telephone: 0131 623 4342
Web: http://www.healthcareimprovementscotland.org/